Shipping policy

Shipping & Delivery Policy

At SUNNY SINO TRADING LIMITED, we understand that every piece of jewelry carries special meaning. We are committed to providing a secure, reliable, and efficient shipping experience while ensuring your jewelry arrives safely and beautifully packaged.

1. Order Processing & Preparation

All orders are carefully inspected, quality-checked, and securely packaged before shipment.

  • In-stock jewelry orders are typically processed and dispatched within 1–3 business days.

  • Orders containing customized, engraved, personalized, or made-to-order jewelry may require additional production time. The estimated preparation period will be clearly indicated on the product page.

  • During peak seasons, holidays, or promotional events, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. International Shipping & Delivery Time

We proudly offer international shipping to customers worldwide.

Estimated delivery times:

  • Standard International Shipping: 7–14 business days

  • Express Shipping: 3–7 business days (available at checkout)

Delivery times may vary depending on the destination country, customs clearance procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Please note that delivery estimates begin after your order has been processed and shipped.

3. Shipping Cost & Payment Transparency

Shipping fees are calculated automatically during checkout based on:

  • Destination country/region

  • Package weight and dimensions

  • Selected shipping method

The final shipping cost will be displayed before payment confirmation.

We do not charge any hidden shipping fees.

4. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order, especially for valuable jewelry items.

SUNNY SINO TRADING LIMITED is not responsible for delays caused by customs inspections or unpaid import fees.

5. Secure Jewelry Packaging & Shipping Protection

Your jewelry’s safety is our priority.

Each order is carefully packaged using:

  • Premium jewelry boxes or protective packaging

  • Shock-resistant materials

  • Secure wrapping methods designed for delicate items

For higher-value orders, optional shipping insurance may be available at checkout to provide additional protection during transit.

6. Order Tracking & Delivery Confirmation

Once your order is dispatched, a tracking number will be sent via email.

Customers can monitor shipment progress through the provided tracking information.

For security reasons, some high-value jewelry orders may require signature confirmation upon delivery.

7. Delivery Inspection & After-Sales Support

Please carefully inspect your package upon arrival.

If the package shows signs of:

  • Severe damage

  • Tampering

  • Water damage

  • Significant deformation

please take clear photos before opening the package and contact our customer support team immediately.

If you discover any product issues after receiving your order, please contact us within 48 hours of delivery with supporting photos or videos.

Our team will review the situation and provide an appropriate solution, including repair, replacement, or other available options according to our policies.

8. Lost, Damaged, or Delayed Packages

Once an order has been shipped, customers can track delivery progress using the provided tracking number.

If your package is delayed, lost, or marked as delivered but not received, please contact us as soon as possible.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Please ensure that your shipping address and contact information are accurate before completing your purchase.

9. Customer Support

Our customer care team is always available to assist you with questions regarding:

  • Shipping information

  • Order tracking

  • Customs procedures

  • Delivery concerns

  • Jewelry care and after-sales service

For assistance, please contact us through:

Email: contact@sinolife.shop

We are dedicated to procontact@sinolife.shopviding a secure, elegant, and worry-free shopping experience from checkout to delivery.

Thank you for choosing SUNNY SINO TRADING LIMITED. We appreciate your trust and look forward to delivering jewelry that becomes part of your special moments.